Privacy Policy

1. Data We Collect

We collect the following personal data when you register or use our platform:

• Name
• Email address
• Phone number
• Location
• Usage data (how you interact with the platform)

Payment data is handled exclusively by Stripe. We do not store or process your payment details directly.

2. How We Use Your Data

We use your personal data to:

• Operate and maintain the platform
• Match homeowners with suitable tradespeople
• Improve and develop our services

3. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract — processing is necessary to deliver the services you have requested.
• Legitimate interests — to operate, secure, and improve the platform.

4. Data Sharing

We only share your data in the following limited circumstances:

• Between users where necessary to facilitate a service request (e.g. sharing contact details once a job is accepted)
• With Stripe, to process payments securely

We do not sell your personal data to any third party.

5. Your Rights (UK GDPR)

Under UK GDPR, you have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you.
• Rectification — request correction of inaccurate or incomplete data.
• Erasure — request deletion of your personal data in certain circumstances.
• Restriction — request that we limit how we use your data.

To exercise any of these rights, please contact us at privacy@mytradepal.com.

6. Cookie Policy

We use cookies to:

• Improve platform performance and reliability
• Analyse user behaviour to enhance the experience

You can manage or disable cookies at any time through your browser settings. Disabling certain cookies may affect the functionality of the platform.

7. Acceptable Use Policy

When using My Trade Pal, users must not:

• Commit fraud or engage in deceptive practices
• Provide false or misleading information
• Abuse, harass, or intimidate other users
• Attempt to circumvent or avoid platform fees

Breaches of this policy may result in immediate account suspension or termination.

8. Key Legal Position

My Trade Pal operates as a marketplace platform only.

We are not responsible for:

• Work carried out by tradespeople
• Payments made between users
• Disputes arising between users