Delete your My Trade Pal account
You can permanently delete your My Trade Pal account and personal data at any time — from inside the app, or by contacting us if you no longer have the app installed.
Applies to both homeowner and tradesperson accounts. App developer: My Trade Pal Ltd.
Option 1 — Delete from the app (fastest)
- 1Open the My Trade Pal app and sign in.
- 2Go to your Profile tab.
- 3Scroll down and tap "Delete My Account".
- 4Review the confirmation and tap "Delete My Account" again to confirm.
If something needs finishing first, like a job in progress or a payment still being processed, the app will list what needs to be resolved before your account can be closed.
Option 2 — Request deletion without the app
If you've uninstalled the app or can't sign in, email us from the email address registered to your account and we'll delete it for you.
Email a deletion requestprivacy@mytradepal.com
Please include:
- Full name
- Email address registered to your account
- Phone number on your account
- Whether you're a homeowner or tradesperson
To protect your account, we may ask you to verify you own it before deleting anything. We'll confirm once your account is deleted, and respond within one month as required by UK GDPR.
What gets deleted
Deleted permanently
- Your name and profile photo
- Your email address and phone number
- Your location details
- Your profile information and account login
What we keep
- Jobs, reviews and messages you shared with other users stay visible to them, but show as "Deleted User" with no name, photo or contact details.
- Payment and transaction records processed by Stripe, which we are legally required to keep for tax and accounting purposes, for 6 years.
- Limited records needed to prevent fraud or resolve disputes, kept only as long as necessary.
Deleting your account is permanent and can't be undone. If you're a tradesperson, make sure any pending payouts have been paid out to your bank account first.
Questions?
Contact us at info@mytradepal.uk. See our Privacy Policy for more on how we handle your data.
